Frequently Asked Questions

General FAQs

What's the difference between abridged and unabridged books?

In an abridged title, the publisher may take away parts of the text, leaving the audio book shorter and more "listenable." Unabridged titles offer the full unedited version of the text.

What is meant by book parts or book selections?

For rental titles longer than 15 compact discs, Simply Audiobooks separates them into multiple shippable selections (or parts), each one no more than 15 CDs. For instance, a 22 CD title will count as 2 selections of 11 discs each. The majority of all audio books published are 15 CDs or less.

How do I change my membership plan?

You can edit your membership plan from the My Account page while you're logged in. We have a variety of service plans for unlimited CD audio book rentals club members. If you are on the prepaid yearly subscription plan and want to upgrade or downgrade your membership effective immediately please contact us.

What if my question isn't answered in the FAQs?

If you have a question that isn't answered here, please just contact Member Services and we'll get back to you as soon as possible - usually within the hour during regular business hours.

I forgot my password - what do I do?

Just click "Forgot Password?" on the Log In screen. Next, type in your email address and click "Retrieve Password". We'll send you an email with a temporary password - you can use this to log in to your account and then reset your password to something of your choice.

How do I change my email address, password, or mailing/billing address?

Once logged in, just click on My Account in the top right hand corner of the page. From here, you can update your contact information, edit your subscription plan, change your credit card information, and view your account history.

Is it true that shipping rented audio books is free both ways?

Yes, the shipping is absolutely free both ways right to your door when you're a member of our unlimited rental program.

Can I cancel my membership at any time?

Yes. No restrictions. You can always cancel, even if you're on a prepaid plan - we'll treat you as if you had a month-to-month subscription and refund the difference. To cancel your subscription, please call our Member Services department
at 1-877-554-4332 between 9 a.m. and 8 p.m. EST, Monday through Friday.

What are Audio Books?

Most people know audio books as 'books on tape'. Audio books are usually spoken-word adaptations of books originally produced in print. Audio Books sometimes feature the author's own voice although many are given dramatic readings by one or more actors or at times embellished with sound effects.

Who is Simply Audiobooks?

Simply Audiobooks is a rental service for audio books on CD. We deliver audio books directly to you to help cure your daily commute, add some excitement to your time in the gym, or even make your errands or time at work a little more bearable.

We are partnered with great publishers like Random House, Simon & Schuster Audio, HarperCollins Inc, Penguin Audio, Time Warner Audiobooks, and many more.